mark deavall

Management & Sales Performance Coach

Whether you're managing a business team, driving sales or selling, continual innovation, strategic thinking and well-planned execution are the steps to reaching your goals.

Performance Byond Compliance

Welcome

Thank you for coming to my website

 

Is performance the goal, or are we settling for

compliance masquerading as performance?

 

What about willing compliance rather than reluctant compliance? How about each employee taking ownership of their responsibilities? How about a workforce operating seamlessly, driven by a sense of purpose, fulfilment and significance, empowered by efficient and effective management processes? Is this a manager's wishlist or a seemingly unattainable dream?

 

I use an approach to the science of human performance which is both innovative and unparalleled. By showing managers how to create and implement tailored strategies and use powerful techniques, that move your staff from reluctant compliance, through willing compliance, and then on to willing performance, I help your company cultivate a culture of operational and sales excellence, where every employee thrives.

 

Whether it's managing or selling, the goal is the same - performance beyond compliance! I have been in the business of providing managers with a toolkit to move their staff from reluctant compliance with KPI's, to willing compliance and on to willing performance beyond compliance for the last 35 odd years. The benefits of the toolkit are that managers have a tangible management framework for each of their staff members. If they follow the framework, performance will be the result.

By the same token, for over 35 years, I have been providing salespeople with a template and toolkit that when applied, will lead to more gross sales, higher margins and vastly improved client retention. If salespeople follow the template and toolkit, the results will be there!

 

What my clients say

I wish to thank you for the oustanding work you have done in delivering the Productivity Management programme at Adapt lT. I fully expected to get good results based on the reference checks I performed. What I got however surpassed my expectations, and l'm accustomed to people giving me feedback that l am hard to please.

 

My feedback would be incomplete if I didn't deal with the benefit of having someone with your character deliver such things. ln a world where accountability and direct feedback have fallen out of favour, it is quite refreshing to find people who continue to believe in good old fashion management values. Your firm, self-assured, experience-based, and no bull approach is so invaluable that I have no words to adequately express its benefit.

 

l'm a huge believer in the work that you do and I wish you lots more opportunity to spread your magic and get South African organisations to be more effective than we are.

 

-  Human Capital Executive - IT company

The "Management Made Easy" program has been an invaluable experience that has profoundly impacted my approach to leadership and management. Over the course of eight weeks, I gained a wealth of knowledge and practical skills that I’m confident will drive significant improvements in both my personal effectiveness and the overall performance of our branches.

 

The delivery of the training was exceptional. The online platform functioned flawlessly, offering a seamless and engaging learning experience. The flexibility of the online sessions allowed us to balance our busy schedules while still fully participating in the program. The interactive nature of the training, combined with the high-quality content, made the learning process both effective and enjoyable.

 

A key highlight of the program was the exceptional support provided by Mark and Hilda. Their guidance, responsiveness, and deep understanding of the material made a significant difference in the learning experience. Mark’s insightful feedback during our sessions helped clarify complex concepts and ensured that we could apply them effectively in our roles. Their commitment to our success was evident, and it greatly enhanced the overall impact of the training.

 

One of the most valuable aspects of the program was the one-on-one sessions. These personalized meetings provided a unique opportunity to delve deeper into specific challenges I was facing and to receive tailored advice and guidance. The one-on-one sessions were incredibly supportive, offering a safe space to discuss concerns, explore solutions, and refine my management approach. The direct feedback and practical suggestions I received during these sessions were immediately applicable to my day-to-day responsibilities, leading to tangible improvements in both my leadership style and operational outcomes. These sessions reinforced the lessons learned in the group training, providing additional clarity and helping to ensure that I could implement the strategies effectively within my team.

 

In summary, the "Management Made Easy" program has provided me with a comprehensive toolkit that has transformed my approach to management. The value I’ve received is immeasurable, and I am confident that the lessons learned will continue to benefit both my career and the broader organization for years to come.

- National Operations Manager - Logistics company

I am confident to say the management programme helped to make my job easier in our organization. I’ve seen the results, and I’m proud to say I’ve been promoted to Managing Director.

-  MD - Industrial minerals company

Mark is direct and to the point, so at all times you know exactly where you stand with him and he will not hesitate to challenge people if no change is evident after engaging in his programs. I will recommend him specifically for his work that he does in the field of coaching as I have witnessed, behavior change and new insight gained by people who participated.

-  Executive - Customer Service - Automotive industry

Dear Hilda and Mark

 

I just wanted to drop a note to say both thank you, and how impressed I am with with the recent Sales training module done with my team. For me the training was supposed to give my team a common sales language country wide and this is very evident when travelling with them in the field. There is a sense of confidence with them now and we are already seeing the difference, particually with some up to now hidden diamonds. I am also really impressed that Mark is still assisting my team via email and it has really given extra value to what we have received.

 

Again thank you for reinforcing the sales culture in my team, it is not the last you will be hearing from us I assure you!

-  National Sales Director - Medical Manufacturing Company

The content of the training and the professional manner in which you presented it has contributed greatly to our sales efforts. You enabled us to change our total attitude and approach towards sales to the extent that some staff even commented that it feels as if they are working for a completely new organization. Best of all is that our new focus and efforts, based on your guidance, are indeed starting to show results.

-  Client Service Director - Online Document Company

Management Made Easy is a quality program that is immediately applicable, logical and usable to make a change of how we as managers and leaders look at certain aspects of our business. Mark is an excellent and enthusiastic presenter.

 

The one-on-one coaching makes it very flexible and easy to communicate the work that needs to be completed and the understanding was clearly explained and coached on how to get to the results and then implement. It also makes the program more detailed and personal. You can plan when to do the "homework", and still complete all daily or weekly responsibilities at work.

 

The support I received exceeded my expectations.

-  Distribution Centre Manager - Logistics company

I have received the below value from this program and it's helping me today to manage my team in a much easier and better way - this program exceeded my expectations.

 

Increased productivity and efficiency: By learning how to manage my time, resources, and tasks more effectively, I can get more done in less time and this is carried over to my team.

Better decision-making: Helping me make more informed decisions and this was carried over to my team and I can see a big difference.

Stronger leadership skills: Learning how to effectively lead and motivate my team which can help me become a more successful leader.

Improved communication: It helped me build better relationships with colleagues and my reporting staff.

 

I had a fantastic experience working with Mark. He was a highly effective coach who really took the time to understand my unique needs and goals. His communication was clear and concise, and he demonstrated a genuine empathy and interest in my progress. The coaching sessions were personalized and tailored to my specific situation, and I always felt motivated and inspired to take action after our meetings. Overall, I give my highest recommendation to Mark for anyone looking for an outstanding coaching experience.

- Transport Manager - Logistics company

Throughout the entire coaching process I was able to see where the loopholes in our processes are by means of missing SOP's or detail therein. By understanding my team better in the sense of behavioral performance and language, I am able to build better relationships with them and help them to grow stronger not only in their position, but within the company as well. At the end, I am also now able to compile a more accurate and usable method that can be used in their different roles affecting my department.

 

The one-on-one coaching exceeded my expectations.  Mark is very friendly, understanding and gives recognition where needed. He helped a lot in cases where I thought I'm going in the wrong direction and guided me throughout the entire process.

-  National Inventory & Stock manager - Logistics company

The program emphasized the importance of coaching, Mentoring and Providing opportunities for growth and learning. I managed to develop and learn more about leadership skills, different techniques for managing and dealing with situations. it has helped and benefited me in a sense that I started understanding the people that I work with better and being able to identify their areas that needs improvement together with their strengths.

 

The MBI Team provided guidance and instructions that were very helpful. They acknowledge the challenges we would face without any judgement. They offered individual support through the one-on-one coaching which created a safe, reliable, and confident environment or space for me, and that motivated me to actively learn and participate throughout the coaching sessions we had. it also helped me to achieve my full potential and instilled more confidence. Lastly, they recognized our personal growth, and created a supportive learning environment.

-  Stores Team Leader - Food manufacturing company